Privacy Policy — CHENZHOU GLOBAL

Last updated: January 2026. This Privacy Policy explains what information we collect when you visit chenzhougl.com or shop with us, how we use it, and the choices you have. It applies to customers in the United States and elsewhere.

1. Who we are

This site is operated by CHENZHOU GLOBAL CO., LIMITED, registered at RM.1801, Easey Comm. Bldg., 253-261 Hennessy Road, Wan Chai, Hong Kong. You can reach our privacy contact at chenzhoullc@outlook.com or (845) 206-0763.

2. Information we collect

We collect information you provide directly and information collected automatically:

Order and account details: name, billing and shipping address, email, phone number, and order history when you place an order or contact us.
Payment information: payment card or PayPal details are processed by our secure payment providers; we do not store full card numbers on our servers.
Communication: the content of messages, inquiries and support requests you send us.
Automatic data: device type, browser, IP address, pages visited and referring links, collected via cookies and similar technologies to keep the site secure and improve your experience.

3. How we use your information

To process and deliver your orders, including shipping and customs documentation;
To verify payments and prevent fraud;
To answer questions and provide customer support;
To send order updates, tracking and service messages;
With your consent, to send marketing emails — you can unsubscribe anytime;
To improve our website, products and services;
To comply with legal obligations.

4. Sharing your information

We do not sell your personal information. We share data only with trusted service providers who help us operate:

Payment processors (e.g., card networks, PayPal) to complete transactions;
Shipping carriers (e.g., USPS, UPS, FedEx) to deliver your order;
IT and analytics providers that host or analyze our services under confidentiality obligations.

We may also disclose information where required by law, regulation or legal process, or to protect the rights, property and safety of our company, customers or others.

5. Cookies & similar technologies

We use cookies and similar technologies to remember your preferences, keep the site secure, and understand how visitors use it. You can control cookies through your browser settings; disabling them may affect some site features.

6. Children’s privacy (COPPA)

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us and we will delete it promptly.

7. California privacy rights (CCPA / CPRA)

If you are a California resident, you have the right to:

Know what personal information we collect, use and share;
Access a copy of the personal information we hold about you;
Delete your personal information, subject to legal exceptions;
Correct inaccurate personal information;
Opt out of the “sale” or “sharing” of personal information — we do not sell personal information;
Non-discrimination — exercising these rights will not affect the price or quality of our services.

To exercise any of these rights, email chenzhoullc@outlook.com with the subject “Privacy Request”. We will verify your identity and respond within the timeframe required by law.

8. Data retention & security

We keep personal information only as long as needed for the purposes above or as required by law, then delete or anonymize it. We use reasonable technical and organizational safeguards — including 256-bit SSL encryption in transit — to protect your data. No method of transmission is 100% secure, but we work hard to keep your information safe.

9. International transfers

As a Hong Kong based company serving international customers, your information may be processed in Hong Kong and by service providers in other countries. We apply appropriate safeguards for such transfers.

10. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top reflects the latest version; material changes will be highlighted on this page.

11. Contact

Questions or privacy requests? Email chenzhoullc@outlook.com, call (845) 206-0763, or write to: CHENZHOU GLOBAL CO., LIMITED, RM.1801, Easey Comm. Bldg., 253-261 Hennessy Road, Wan Chai, Hong Kong.