Shipping & Returns
Clear, simple policies — how your order travels, and what happens if you need to send something back.
Last updated: January 2026. All prices and shipping methods are shown in USD. This policy applies to orders placed through chenzhougl.com and related sales channels of CHENZHOU GLOBAL CO., LIMITED.
U.S. shipping methods
We dispatch orders from our fulfillment partners within 1–2 business days after payment confirmation (excluding weekends and public holidays). Transit times below start after dispatch.
| Method | Transit time | Delivery | Cost |
|---|---|---|---|
| USPS First Class / Parcel | 3–7 business days | 5–7 business days | From $4.99 |
| USPS Priority Mail | 2–4 business days | 3–5 business days | From $8.99 |
| UPS Ground | 1–5 business days | 3–7 business days | Calculated at checkout |
| FedEx 2-Day | 2 business days | 2–3 business days | From $14.99 |
| International (varies) | 7–21 business days | 10–25 business days | Calculated at checkout |
Orders over $75 ship free within the contiguous U.S. via our standard method. We’re unable to deliver to P.O. boxes for UPS and FedEx services.
Order processing & confirmation
Once you place an order, you’ll receive an email confirmation. Orders are reviewed for payment verification before dispatch; this is standard practice and usually takes only minutes. If additional verification is needed, our team will contact you by email or phone.
Tracking
A tracking number is emailed to you as soon as your order ships. If you don’t receive tracking within 3 business days of placing your order, contact us at chenzhoullc@outlook.com and we’ll locate it right away.
Customs, duties & taxes
All product descriptions and customs documents are prepared accurately to help your order clear smoothly. For deliveries inside the United States, applicable sales tax is calculated at checkout based on your shipping address. For international shipments, import duties and taxes are determined by the destination country and are the buyer’s responsibility unless otherwise agreed in writing.
Returns (30-day window)
You may return most items within 30 days of delivery for a full refund to your original payment method. To be eligible:
- The item is unused, undamaged and in its original packaging;
- You contact us first at chenzhoullc@outlook.com with your order number to receive a return authorization;
- Return shipping costs are paid by the buyer unless the return is due to our error.
Damaged, defective or wrong items
If your item arrives damaged, defective, or different from what you ordered, please email us a photo within 48 hours of delivery. We’ll arrange a replacement or refund — including return shipping — at no cost to you.
Refund timing
- Once we receive and check your return, we’ll process your refund within 5–7 business days.
- Your bank or card issuer may take an additional 3–10 business days to show the refund on your statement.
- PayPal refunds follow PayPal’s standard processing times.
Questions?
Email chenzhoullc@outlook.com or call (845) 206-0763, Monday–Friday, 9am–6pm ET. We’re happy to help.